We will do our best to resolve any complaints using our internal complaints procedure.
If you are a client and you want to make a complaint to QRSL regarding our products or
services, you can contact us in any of the ways below:
- By Post: Complaints Officer, Quest Retirement Solutions Ltd, 2A Elm House, Millennium Park, Naas, Co. Kildare
- By Email: info@qrsl.ie
- By Phone: 045-882281
- Via your appointed Regulated Financial Broker.
We will acknowledge your complaint within five business days. We will carry out a review of your complaint, which may take up to forty business days. We will endeavour to keep you informed during this process and will issue a Final Response letter following our review.
If you are not satisfied and believe that your complaint has not been properly dealt with following receipt of our Final Response letter, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman at the following address:
Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2.
Further details may be found at www.fspo.ie
